Poor audio quality on conference calls can seriously impact the quality and the cost of your transcription. Here are several tips to keep in mind when hosting a conference call that will result in the best possible audio for transcription:
- Electronic devices (such as iPhones, Blackberries, cell phones, other hands-free devices and laptops) can interfere with line quality by adding static if located too close to the phone. Make sure that you place such items at some distance away from the phone you are using for the conference call.
- If you are conducting a call using a conference room phone, microphone or speakerphone, be aware of its location at all times and speak directly into the device to ensure the best audio quality. When making an operator-assisted conference call using these devices, be sure to test the volume and line clarity with the operator prior to starting the call.
- For optimum clarity, use a headset or telephone handset. Avoid using a speakerphone. Speakerphones should only be used in very quiet locations.
- Be sure to avoid background sounds like music, coughing, eating typing or shuffling papers by using your mute button.
- If you must leave your conference for a short duration, be sure to mute your line instead of placing it on hold. Any hold music or messages will play into your call if you place it on hold.
- Avoid using three-way calling to add other participants to the bridge for it degrades line quality.
- Be sure to ask your participants using mobile phones in airports, computer rooms or other noisy environments to mute their phones to stem background noise.
- Use the "presenter mode" for larger calls to automatically mute all participants to ensure audio clarity.
- For small conference calls (25 participants or less), simply ask that all participants mute their phones to improve audio quality.
- Be sure to turn off call-waiting on your cell phone or home phone to avoid beeps or blaring signals from being recorded.
